Customer Care Representative post, apply before 17 April 2020

Customer Care Representative

Here at TODAYSKY COMPANY LIMITED, we are the leading software solution company in our industry in the Capital City Dodoma. We are hiring an experienced Customer Care Representative to help us keep growing. If you're dedicated and ambitious, TODAYSKY COMPANY LIMITED is an excellent place to grow your career. Don't hesitate to apply.

Responsibilities for Customer Care Representative

  1. Communicating with customers through various channels, ( phone, email, mail, social media or physical visiting).
  2. Knowing our products/service inside and out so that you can answer questions
  3. Keeping records of customer interactions, comments and complaints.
  4. Ensure customer satisfaction and provide professional customer support.
  5. Recruit potential customers by recommending products or services and demonstrating how they benefit the customer personally.
  6. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Qualifications for Customer Care Representative

  1. Certificate, diploma, general education degree or equivalent
  2. Ability to stay calm when customers are stressed or upset.
  3. Experience working with customer support are preferred 
  4. Basic knowledge of computer software and office systems
  5. Excellent communication and presentation skills
  6. Ability to multi-task, prioritize, and manage time effectively
  7. Age between 18 to 30 years

Submitions

  1. National ID
  2. Accademic certificates
  3. Curriculum Vitae (CV)
  4. Job application letter

Female are more encouraged to apply, Apply before 17th April 2020 by sending your application to ajira@2daysky.com